Privacy Policy

Last updated: 8 June 2026

RentalToolService.com (“we”, “us”, “our”) is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, who we share it with, and what rights you have over your information when you use our website at rentaltoolservice.com and our related services.

1. Information We Collect

Account and booking information. When you create an account or make a booking, we collect your name, email address, phone number, billing address, delivery address, and payment details. Payment card details are processed and stored by our payment processor and are never held on our servers in full.

Identity verification. For certain heavy equipment rentals, we may request a copy of your driver’s licence, trade licence, or company registration documents to verify that you are authorised to operate the equipment. These documents are stored securely and deleted once verification is complete or your account is closed.

Usage and technical data. When you browse our website, we automatically collect your IP address, browser type, operating system, referring URL, pages visited, time spent on pages, and device identifiers. This data is collected via cookies and similar technologies described in Section 6 of this policy.

Communications. If you contact us by email, phone, or through a contact form, we retain records of those communications to provide support and improve our service.

2. How We Use Your Information

We use the information we collect to process and fulfil your rental bookings, including arranging delivery, sending confirmation emails and invoices, and handling returns. We use your contact details to communicate with you about your bookings, respond to enquiries, and notify you of changes to your order or our service.

We use technical and usage data to maintain the security and performance of our website, diagnose errors, and understand how visitors interact with our pages so we can improve the experience. We may use your email address to send you promotional offers and updates about new equipment or pricing, but only where you have given us permission or where we have a legitimate interest and you have not opted out. You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email or contacting support@rentaltoolservice.com.

3. Legal Basis for Processing

We process your personal data on the following legal bases: performance of a contract (processing your booking), compliance with a legal obligation (tax and accounting records), your consent (marketing emails), and our legitimate interests (website security, fraud prevention, and service improvement) where those interests are not overridden by your rights.

4. How We Share Your Information

We do not sell your personal data to third parties. We share your information only with service providers who help us operate our business, including our payment processor, logistics and delivery partners, cloud hosting provider, and email communication platform. These providers are contractually required to handle your data securely and only for the purposes we specify.

We may disclose your information if required by law, court order, or regulatory authority, or to protect the rights, property, or safety of RentalToolService.com, our customers, or others.

5. Data Retention

We retain your account and booking records for seven years after the end of the financial year in which the transaction occurred, as required for tax and accounting compliance. Identity verification documents are deleted within 30 days of account closure or verification completion. Marketing preferences and communication records are retained until you request deletion. You may request deletion of your account at any time by emailing support@rentaltoolservice.com.

6. Cookies

Our website uses strictly necessary cookies to operate shopping cart and session functionality, and analytical cookies to understand site usage. We do not use advertising or tracking cookies that follow you across other websites. You can manage cookie preferences through your browser settings. Disabling strictly necessary cookies may affect your ability to complete a booking.

7. Your Rights

Depending on your location, you may have rights to access the personal data we hold about you, correct inaccurate data, request deletion of your data, restrict or object to processing, and receive a copy of your data in a portable format. To exercise any of these rights, email support@rentaltoolservice.com with the subject line “Privacy Request”. We will respond within 30 days.

8. Data Security

We use industry-standard security measures including encrypted connections (HTTPS), access controls, and secure cloud infrastructure to protect your data. No method of transmission over the internet is completely secure, but we take all reasonable steps to protect your personal information against unauthorised access, disclosure, or loss.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last updated” date at the top of this page and, where appropriate, notify you by email. Continued use of our website after changes take effect constitutes acceptance of the revised policy.

10. Contact

If you have questions about this Privacy Policy or how we handle your data, contact us at support@rentaltoolservice.com.